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Pathway 1: Support and Advice Line
A dedicated advice route for families, carers and professionals who need early guidance, reassurance or signposting when concerns first begin to surface.
This pathway is suitable where direct intervention may not yet be needed, but a family or professional would benefit from a supportive conversation and clear next steps.
Support may include:
- Early advice and reassurance
- Attendance-related guidance
- Signposting to appropriate services
- Support around routines and boundaries
- Safe next steps where concerns are emerging
Outcome: Accessible and preventative support to help families and professionals understand what to do next.
The Family Outreach Programme Overview
Our programme offers early intervention and guidance for Kent families and carers, dedicated to enhancing wellbeing and family stability.
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Pathway 2: Targeted Family Intervention
Structured, short-term support for families where a child or young person is experiencing barriers linked to attendance, emotional wellbeing, family routines, school avoidance, parent-child relationships, boundaries or behaviour linked to emotional need.
This pathway provides focused intervention work with clear aims, practical strategies and regular review. KSAF works with families to build confidence, strengthen relationships and improve engagement with education and wider support.
Attachment intervention
EBSA Support
Positive parenting
Emotional regulation
Routines
Boundaries
Reinforcement
Outcome: Time-limited, goal-focused support to help families make practical progress.
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Pathway 3: Multi-Agency Support
Support for families whose needs may be more complex and require wider professional involvement, signposting or escalation to specialist services.
This pathway may be suitable where attendance concerns are significant, safeguarding worries are emerging, or support from more than one agency may be required.
With family consent, KSAF can help improve communication between families, schools and professionals, support referrals, share relevant safeguarding information where appropriate, and help families understand available support.
Outcome: Coordinated support that helps concerns reach the right service at the right time.
Safeguarding and Values
Safeguarding is at the heart of everything KSAF does. We recognise that school attendance, emotional wellbeing and family stability are all safeguarding indicators.
We treat these with the same seriousness as any other concern, acting early to stabilize and protect every child.
Safeguarding-led practice: We remain professionally curious and act in the best interests of young people.
Our Commitment
- Respect & Dignity: Warm, non-judgemental support.
- Partnership: Working alongside families and schools.
- Transparency: Clear communication on safety and care.
We do not blame families. We listen, support, and act in the best interests of your children.
Referral Process
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Complete the Family Outreach Referral Form
Once consent has been obtained and the consent form has been emailed to outreach@ksaf.uk, please complete the online Family Outreach Referral Form using the button below. This helps us log the case, triage it correctly and ensure the family is contacted within our stated timeframes.
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Case Assignment
Once both forms are received, our team will review the information and allocate a Case Manager based on the family’s needs, location, and safeguarding data. The Case Manager will then make contact and begin the next stage of support.